QOP Surgery runs clearly scoped operational services where “done” is defined up front. Delivery is measured on completed outcomes—not hours, seats, or vague activity—and aligned to your ambulatory surgery center’s workflows.
PeopleProcessPerformance
expertise in
Ambulatory Surgery & Procedure Centers
Building stronger, more connected teams
Two pillars of scalable growth
Hiring bottlenecks and administrative burdens can impede growth. QOP Surgery solves both. Our recruitment support targets and engages proven talent for the exact roles your center needs. Meanwhile, our outcome‑based operational support owns specific revenue cycle and patient workflow tasks and delivers consistent results—not vague hours. One partner for hiring and execution, built to scale as your surgical volumes grow.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Surgery, we deliver defined, measurable operational outcomes—not headcount, shifts, or generic “support.” Surgery centers use us to offload recurring administrative and revenue‑cycle work without hiring, managing, or scaling internal staff. We focus on dependable execution with clear completion rules so you pay only for finished work, not time, seats, or vague effort.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
Our core model at QOP Surgery is built around outcome‑based delivery, where you only pay for work completed under agreed definitions. We start with a discovery call to identify the operations that matter most and define precise completion criteria. Then we integrate that workflow with your systems so tasks pass seamlessly between teams. When work isn’t suitable for strict completion rules, we offer a traditional monthly option with a dedicated full‑time specialist.
Our most requested services
Case Scheduling & Readiness Coordination
Manage case scheduling with confirmed readiness and documented status
QOP Surgery provides complete scheduling and readiness coordination to keep your procedural calendar accurate and reliable. We confirm case schedules, handle outreach with patients and internal teams, coordinate with surgeon offices, and log any exceptions so your staff isn’t chasing loose ends. Work flows consistently from request through confirmed readiness, reducing last‑minute gaps, miscommunication, and unplanned rescheduling.
Patient Preregistration & Intake
Complete required patient intake or flags clear disposition
We manage patient preregistration and intake support that organizes critical demographic and documentation work before procedures. We collect required patient information, follow up on missing items, and document clear outcomes so your front desk and clinical teams are working from complete, auditable records. That reduces back‑and‑forth, eliminates guesswork, and helps ensure your workflows start cleanly every time.
Insurance Eligibility Verification
Verify eligibility and benefits with evidence and routed exceptions
QOP Surgery handles payer eligibility and benefits verification to clarify coverage before procedures are scheduled. We check eligibility details with payers, capture benefit notes and references, attach evidence to cases, and escalate exceptions when information is unclear or incomplete. That gives your billing and patient access teams accurate, reliable payer data upstream, helping reduce denied claims and administrative friction later in the cycle.
Charge Entry Support
Enter charges from approved documentation with completeness checks
We provide charge entry support that methodically converts approved source documentation into accurately entered charges. We apply completeness checks, surface discrepancies for review, and log exception details so your billing pipeline stays organized. By capturing gaps and flagging issues up front, we help reduce hidden data errors, minimize rework in claims processing, and create a more reliable flow of charge information across your revenue cycle teams.
Patient Statements & Billing Inquiries
Send statements, reminders, and logs billing inquiries/disputes
We handle patient statements and billing inquiries so your staff isn’t pulled between clinical operations and patient communications. We send out statements generated by your system, manage reminder outreach, and document billing inquiries and dispute details with clear handoffs. That reduces back‑and‑forth, clarifies what’s been communicated, and ensures patients’ billing questions are handled consistently and recorded audibly.
Provider Enrollment Administration
Support payer enrollment and credentialing with tracked administrative workflow
QOP Surgery manages provider enrollment administration to support credentialing and payer enrollment activities that keep your billing operations aligned with payer requirements. We gather required documents, prepare and submit enrollment packets, track submission status updates, and log credentialing progress for clear visibility. By organizing these administrative tasks and status details, your teams spend less time coordinating piecemeal follow‑ups and more time on core operational priorities.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Surgery.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We begin with a discovery call and then prioritize the services that are creating the most operational load or business risk for your center, as long as they can be defined with clear completion rules. We only take on services we can scope tightly enough to execute consistently.
How does work enter the workflow?
It depends on the service. Work can be triggered by integration with your patient scheduling or billing systems, automated system events, batch queues, shared portals, or agreed handoff processes. The intake method is defined per service so there is a consistent flow.
Do you work in our systems or your systems?
Either, depending on what makes delivery clean and trackable. Most clients have us operate directly within their existing systems to keep data centralized. You define the access and the environment; we deliver the results.
How do you define what counts as “complete”?
At QOP Surgery, each service is broken into outcome types with written, auditable completion rules. If evidence is required—like confirmation, status change, record update, or log note—that requirement is defined upfront so no work item is ambiguous.
How does pricing work?
Pricing is outcome‑based. Each outcome type has a unit price tied to the completion rules. Most ambulatory surgery centers use a recurring service credit or minimum commitment, with usage applied to completed outcomes. If volume exceeds the included amount, overage is billed at the same unit pricing. Items out of scope or blocked are not counted as completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up the tooling or integrations required, then run a short ramp to validate that completion rules match real day‑to‑day work. After that, delivery runs in steady state using the same definitions and pricing—just focused on finished work.
“We brought QOP Surgery in to take two things off our plate: managing a defined work queue from intake through completion, and handling follow‑up so nothing stalls after the first step in our operational workflows. Within the first few weeks, we had clear work item definitions, structured intake, and a steady completion rhythm our internal teams could actually rely on.
The difference is that it’s not ‘support hours’ or vague coverage. We see exactly what work was completed, what is in progress, and what is blocked. They integrated with our scheduling, billing, and RCM systems, and we only pay for outcomes we can verify. Our backlog stopped creeping, turnaround became consistent, and we cut a lot of internal time spent chasing updates.”
Henry Montgomery
Chief Operating Officer
Real stories of growth